FAQ
Find answers to common questions below. If you’re unable to find what you’re looking for, please CONTACT US.
Account and Wishlist Sharing
Why do I need an account to access the website?
Manglam Arts is a wholesale-only platform. Creating an account allows us to verify your business and provide you with access to our collections for wishlisting and order discussions.
How do I create an account on the website?
Click on the “Create Account” button on the website and fill in the required details, including your business information. Once submitted, your account will be reviewed and approved by our team.
How long does it take to get account approval?
Account approval typically takes 1–3 business days. You’ll receive a confirmation email once your account is activated.
What happens after I share my wishlist?
Once you share your wishlist, our team will review it and contact you via email to discuss pricing, availability, and further details.
Can I view prices on the website?
Prices are not displayed on the website. All pricing and order discussions take place over email after your wishlist is submitted and reviewed.
What should I do if my account is not approved?
If your account application is not approved, please contact us atcontact@manglam.comfor further assistance. We’ll help resolve any issues with your application.
Customizations
Can I request custom designs?
We offer customization options for all our products. Contact us with your specific requirements, and our team will guide you through the process.
Are there additional charges for customization?
Customization may incur additional costs based on the changes required. We’ll provide a detailed quote during the design discussion.
Can you replicate a design from a reference image or drawing?
We can replicate designs from reference materials, subject to intellectual property considerations and feasibility. Share your references, and we’ll assess the possibilities.
How long does it take to produce customized items?
The production time for custom orders varies depending on the design complexity and order size. Typical timelines range from 12 to 16 weeks, which will be confirmed during the order discussion.
Policies and Certifications
Are your products ethically produced?
Yes, all our products are made following ethical production practices. We collaborate with artisans and craftsmen, ensuring fair wages and safe working conditions.
Are you certified for export?
Yes, Manglam Arts complies with all necessary certifications and regulations for exporting to various countries
Do you have any certifications for sustainability?
Yes, we hold certifications for sustainable and eco-friendly practices. These certifications include the use of responsibly sourced materials and adherence to environmental guidelines.
Are your products compliant with international safety standards?
Our products are designed to meet international safety and quality standards, including furniture safety requirements and applicable testing protocols. Details can be shared upon request.
Do you offer quality assurance or testing reports?
Yes, quality assurance is a key part of our process. Testing reports for materials, finishes, and durability are available for specific products on request.
Do you comply with fair trade practices?
Absolutely. We are committed to fair trade principles, ensuring transparency, equity, and fairness throughout our supply chain.
Do you provide certificates of origin for exports?
Yes, certificates of origin and other necessary export documentation are provided for international shipments.
Are your shipping and logistics policies compliant with international trade laws?
Yes, we adhere to all international trade laws and regulations, ensuring smooth and legal transactions for cross-border shipments.